Request Service
New Service
Members must have the following:
- 911 Form – go to 911 and register your name to your new address.
- Forms of ID – You must have 2 forms of ID, one ID needs to be a picture state issued ID, and the second identification can be a social security card or any document listed on the I-9 form List of Acceptable Documents.
- Application for Service (Residential.pdf)
- Your Lease - if renting *Copy of your lease – if you are a TVRHA or Corinth Housing renter, you must have a copy of your lease.
- Deposit -The residential deposit will be the Higher of :
1. Two times the average monthly bill at the residence (2 x avg. monthly bill = deposit)
or
2. $200 ($200 is the minimum for deposit.)
(Example - Average monthly bill - $150, 2 x $150 = $300. The deposit would be the higher of $300 or $200. The deposit is $300.)
The deposit may be waived if the customer authorizes ACE to run a credit report and can return a risk factor of 0-12%. If the risk factor is between 12.1 and 30%, the resulting deposit will be $200. If the risk factor is over 30.1%, the customer will be required to pay the full deposit of the greater of two times the average monthly bill at the residence or $200. ACE will allow the deposit holder to have a co-signer on the deposit. The co-signer will have to be a member in good standing, present in the office, provide two forms of identification, permit ACE to run a credit report, and sign a guarantee stating that they will assume full responsibility of the outstanding balance upon default of the account.
Whoever is present has to have the power in his or her name. Members are not allowed to turn power on in anyone else's name, unless they have power of attorney over that person. The 911 Form must be in the name of the person who is turning on the power.
Transfer Service
Members must bring the following:
- 911 Form - Register your name to your new address at the E-911 office in the basement of the Alcorn County courthouse
- Application for service (Residential.pdf)
- Proof of identification – as listed above in forms of ID.
- Your Lease - if renting
*A $30.00 transfer fee will be included on your new location initial statement. And the deposit will be evaluated by the New Service Requirements. (See Above) Members may have power at two locations for up to 10 days during a transfer.
Termination
Members must have the following:
- Proof of identification – as listed above in forms of ID.
- Forwarding address
Service will be terminated on the date requested. A final statement will be calculated and your membership and security deposit applied. A refund check or final statement ( whichever is applicable) will be mailed to the forwarding address provided. If you desire to have your membership and security deposit remain on file for future use, please specify at the time termination is requested, otherwise all will be applied. Please direct all questions concerning termination to New Accounts at (662) 287-4402.
Second Dwelling
A second dwelling, if it is a residence, will be the same as the New Service (See Above) deposit requirements. There is no limit to the number of residential accounts per member. If the second dwelling is not residential it will be placed on a General Power Rate and charged a 7% state sales tax.
Commercial Business - <50KW
Members Must bring the following:
- Full Name(s), Social Security Number(s) and valid, government-issued identification for authorized representatives - as listed above in forms of ID.
- Copy of the "Articles of Organization" (sole proprietorship/partnership) or "Articles of Incorporation"(corporations)
- Federal Tax ID Number (if applicable)
- Load Survey Document (.pdf)
- Deposit – is quoted per location of the business
- Application of Service (Commercial.pdf)
Industrial Services
Large Business – Part 2- (51-1000KW) & Part 3- (1001-5000KW)
- Full Name(s), Social Security Number(s) and valid, government-issued identification for authorized representatives
- Copy of the "Articles of Organization" (sole proprietorship/partnership) or "Articles of Incorporation"(corporations)
- Federal Tax ID Number (if applicable)
- Load Survey Document (.pdf)
- Deposit – is quoted per location of the business
- Application of Service (Commercial.pdf)
Bill Collection Fees
If service is disconnected for non-payment, a $30 disconnect fee will be placed on the account. To be reconnected during regular business hours, the disconnect fee, a $30 reconnect fee, any charges incurred prior to disconnection, and the past due bill plus late fee must be paid in full.
If the customer requests reconnection outside of regular business hours, a $75 reconnect fee will be charged instead of $30.